Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and, just as important, what we can't. We are an independent review and information site. We don't run casinos, hold player accounts or handle money, so we can't resolve a dispute with an operator on your behalf.
Look for a contact form, email address or "Contact" link in the site header or footer, as this is where any current contact details are published. We don't list details here that we can't verify, and you should be wary of anyone claiming to be us from another address.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail on a review that looks out of date or wrong.
- Questions about our content: how a guide works, or how to read a term such as wagering requirements or cashout limits.
- Feedback on a listed casino: your own experience with an operator we cover, which we may use to prompt a re-check.
- Partnerships and press: business enquiries about the site.
- Privacy or site issues: problems with a page, broken links or how your data is used.
What we can't do
We can't reverse a decision, release a withdrawal, reopen a closed account or negotiate a bonus. That applies to every casino we mention, including Betmica, Kikibet and Betninja. We also can't tell you whether a particular casino will pay out, and nothing on the site should be read as a guarantee of winnings or withdrawals.
If you have a problem with a casino
Work through these steps in order:
- Contact the casino's own customer support in writing (live chat transcripts or email), and keep copies.
- Check the casino's terms and its complaints procedure. Many operators set out a formal complaints route and time limits.
- Gather your evidence: account name, transaction dates and amounts, screenshots and any identity-verification requests.
- Escalate to the licensing body named in the casino's footer or terms, or to an independent dispute service if the operator names one.
Be aware that casinos outside the UK licensing system are not covered by UK Gambling Commission rules or its complaints framework. Protections depend on the overseas licence and the operator's own policies, which vary considerably. Our guide to non GamStop casinos explains this in more detail.
Support for gambling harm
If gambling is causing you stress, debt or worry, please speak to someone. GamCare runs a free, confidential helpline and live chat for people in Great Britain; you can find current details on its official website. GAMSTOP offers free self-exclusion from UK-licensed sites, and blocking software can restrict gambling sites on your devices. Our responsible gambling page covers deposit and loss limits, self-exclusion and where to find help. Gambling is for adults aged 18 and over, and should never be treated as income or a way to solve money problems.
Writing to us effectively
A clear message gets a faster and more useful reply. Please include:
- The page address and the sentence or figure you're querying.
- The source you're relying on, such as the casino's current terms and the date you viewed them.
- Your country, if the question involves availability, payment methods or GBP accounts.
Please never send passwords, full card numbers or identity documents. We will never ask for them.
How we handle corrections and independence
Bonus terms change often, so we date-check our information; this page was last checked on 29 September 2026. When a correction is credible, we review the source and update the page. Commercial relationships may earn us a commission if you use certain links, but commission does not decide rankings or wording, and contacting us cannot change a rating. Our About Us page describes who we are and how we work, and our Terms and Conditions set out the rules for using this site.
What to expect after you write
We read genuine messages, but we can't promise a reply time or a reply to every enquiry, particularly for complaints about a casino, which we can't investigate. If your message is about an operator, expect us to point you towards that operator's complaints route or the relevant regulator rather than act as a go-between.